SQA Advanced Diploma in Computing: Technical Support
The SQA Advanced Diploma in Computing: Technical Support will give learners vocational and technical computing skills that will enable them to work in an IT-related role. The course covers all the fundamental aspects of technical support, including in-depth knowledge of operating systems, networks, hardware, and software development.
The SQA Advanced Diploma in Computing: Technical Support consists of 30 unit credits. Each unit credit has approximately 40 hours of timetabled learning and 40 hours of self-guided learning and study. The SQA Advanced Diploma usually takes two academic years to complete, but this timeframe is flexible.
An SQA Advanced Diploma in Computing: Technical Support can allow advanced entry to an English-speaking university. SQA’s qualifications are recognised worldwide.
Course Tutor Guide (including Course Framework)
Title: SQA Advanced Diploma in Computing: Technical
Code: GM5C 48
SQA Advanced Diploma in Computing: Technical Support Course Tutor
A Guide for Tutors
Communication Units
This document is aimed at tutors who are teaching learners whose first language is not English.
The purpose of this document is to provide a selection of formative exercises that will:
- motivate learners
- increase confidence in communicating effectively in English
- prepare learners to successfully pass the summative assessments
Communication Units for SQA Advanced Qualifications
Research Skills
The guide provides support for developing good practice in how the Research Skills unit might be delivered, scheduled and assessed. It contains guidance on delivering the Research Skills Unit both on a stand-alone basis or integrating with other Units, and provides customised checklists for integration with various Graded Units.
Unit Specifications
- Client Operating Systems (HP27 47)
- Cloud Computing (HP1Y 47)
- Computer Networks: Building Local Area Networks (HP2Y 47)
- Computer Systems Fundamentals (HP1T 47)
- Computing: Graded Unit 1 (Exam) (HP2A 47)
- Computing: Introduction to Project Management (HP21 47)
- Computing: Technical Support Graded Unit 2 (Project) (HP36 48)
- Developing Software: Introduction (HP1R 47)
- Managing a Web Server (HP2V 48)
- Mathematics for Computing 1 (HP1H 47)
- Network Security Concepts (HX00 47)
- Network Server Operating Systems (HP2W 48)
- Network Technology and Data Communications (HP2X 48)
- Open Source Operating Systems: Basic Server Administration (HP34 48)
- Open Source Operating Systems: Introduction to Command Line Administration (HP33 48)
- Professionalism and Ethics in Computing (HP29 47)
- Providing Technical Support to Users (HP35 48)
- Software Development: Programming Foundations (HP2P 47)
- Team Working in Computing (HP1X 47)
- Technical Support: Supporting Users: Hardware (HP31 47)
- Technical Support: Supporting Users: Software (HP32 47)
- Troubleshooting Computer Problems (HP1V 47)
Two additional mandatory units
